Refund & Cancellation Policy

We aim to deliver reliable services. This policy explains your rights regarding cancellations and refunds.

1. Refund Eligibility

Subscription Cancellations:

• If you cancel within 3 days of purchase/renewal and the service has not been fully delivered, you may be eligible for a refund.

• Refunds after 3 days are generally not granted.

Service Downtime:

• If downtime exceeds 15 days due to our fault, you may be eligible for a partial or full refund.

2. Cancellation of Service

You may cancel anytime by submitting a request via email or your account portal. Cancellations take effect at the end of the current billing cycle. No refunds are provided for unused days in the billing cycle.

3. Automatic Renewals

If on auto-renew, you may disable this before the next billing date to avoid charges. Disabling takes effect after the current cycle.

4. How to Request a Refund or Cancellation

By Email: Send a message to support@spiderlinkfiber.com with the subject "Refund or Cancellation Request".
By Phone: Call +91 992 9944 009 for assistance.

5. Refund Processing Time

Refund will be credited to the same mode of payment within 10 working days.